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Terms & Conditions

  1. Bespoke Perfume
    • By purchasing a bespoke perfume making experience or perfume workshop or other workshop at MetaScent made for you or by you at Shop 9C, 271 Collins Street Melbourne or any MetaScent pop-up store (Bespoke Perfume) from Australian Scent Concepts Pty Ltd ABN 13 619 895 751 (MetaScent) you agree to be bound by these terms.
    • The Bespoke Perfume has been made instore as a one off product especially for you. You acknowledge and agree that:
      • your Bespoke Perfume has been made in accordance with your instructions;
      • the making of your Bespoke Perfume is a perfume making experience, is not to be regarded as a consultation for the purposes of production of a commercial product;
      • your Bespoke Perfume contains the ingredients (including Known Allergens) as set out in your Bespoke Perfume information sheet and MetaScent is in no way liable for any allergy or sensitivity you may have to the selected ingredients;
      • your Bespoke Perfume, like all perfumes, has a limited life expectancy and should be used within [12] months of purchase;
      • your Bespoke Perfume, like all perfumes, should be kept in a cool, dry place, away from direct sunlight;
      • you cannot ingest this product and should avoid contact with eyes; and
      • your Bespoke Perfume, like all perfumes, contains alcohol and is flammable and therefore should be kept away from a flame or other ignition source.
      • The Bespoke Perfume may not be purchased for re-sale. You must not seek to sell the Bespoke Perfume, or to modify, reverse engineer or make copies or reproductions of the Bespoke Perfume for any purpose, except with the prior written consent of MetaScent.
      • The Bespoke Perfume is a perfume sample only and not a finished product
    • You must not apply for, register or attempt to register, or authorise or assist any third party to apply for or register, under any statute or otherwise in any country, a patent or other form of intellectual property relating to or incorporating the Bespoke Perfume.
    • You acknowledge and agree that, as between the parties, MetaScent owns all intellectual property rights in the Bespoke Perfume.
    • You acknowledge and agree that should MetaScent agree to store your Bespoke Fragrance formula or any customer formula, that MetaScent is not liable for the loss, theft or errors in the formula.
    • You acknowledge and agree that your participation in a workshop to make your Bespoke Perfume, must be booked in advance.
    • You acknowledge and agree that MetaScent is entitled to change the venue of the bespoke perfume making experience or perfume workshop or other workshop, to any venue and will notify you of that venue.
  2. Returns and Exchanges
    • In accordance with your rights under the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law),if your Bespoke Perfume has a major or serious problem, you are entitled to choose a refund, or exchange of the Bespoke Perfume, provided you present MetaScent with proof of purchase. An item has a major problem when:
      • a reasonable consumer would not have bought the goods if they had known about the problem;
      • the goods are significantly different from the description, sample or demonstration model shown;
      • the item is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time; or
      • the item is unsafe.

Alternatively, you can choose to keep the item and MetaScent will compensate you for any drop in value.

If the Bespoke Perfume does not comply with the warranties under the Australian Consumer Law in a way which is not a major or serious problem, MetaScent may repair the problem at no cost to you. If the problem cannot be repaired within a reasonable timeframe, you may choose a refund or exchange.

  • Other than for the reasons set out in clause 1, you are not entitled to a refund or exchange of the Bespoke Perfume for a change of mind or for any other reason.
  • For the avoidance of doubt, in accordance with Australian Consumer Law, where the Bespoke Perfume is damaged after being delivered to you for reasons not related to its state or condition at the time of supply, you are not entitled to a refund or exchange.
  • If you have booked and paid for a bespoke perfume making experience or perfume workshop or other workshop, you are entitled to reschedule your booking to a time and place convenient for MetaScent at no additional charge until 48 hours prior to your booking time. Any requests to amend booking times and dates must be directed to hello@metascent.com
  • You acknowledge and agree that you are not entitled to a refund for a bespoke perfume making experience or perfume workshop or other workshop, if you cancel or request to reschedule your booking within 48 hours of your booking time.
  • Where you have booked a perfume making experience through a third party (ie Class Bento) you may be subject to the terms and conditions of that third party.
  1. Liability
    • Any representation, warranty, condition, guarantee or undertaking that would be implied in these terms by legislation, common law, equity, trade, custom or usage is excluded to the fullest extent permitted by law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.
    • To the fullest extent permitted by law, the liability of MetaScent to you for all proven losses, damages and claims arising out of the supply and use of the Bespoke Perfume (and any related services) will be limited to the price you paid for the Bespoke Perfume.
    • To the fullest extent permitted by law, the liability of MetaScent to you for a breach of any of the consumer guarantee, right or remedy conferred on you by the Australian Consumer Law will be limited to, at MetaScent's option:
      • the replacement of the Bespoke Perfume or the supply of equivalent goods; or
      • the payment of the cost of replacing the Bespoke Perfume or of acquiring equivalent goods; or
      • where the problem is not major or serious, repairing the Bespoke Perfume.
    • MetaScent is not liable to you or to any other person for any indirect, incidental, special or consequential loss or damage, loss of profits or anticipated profits, economic loss, loss of business opportunity, loss of data or loss or damage resulting from wasted management time irrespective of whether:
      • the loss or damage is caused by or relates to breach of contract, statute, tort (including negligence) or otherwise; or
      • you or any other person was previously notified of the possibility of the loss or damage.

Known Allergens

Alpha-Isomethyl ionone, Amyl cinnamal, Amylcinnamyl alcohol, Anise alcohol, Benzyl alcohol, Benzyl alcohol, Benzyl benzoate, Benzyl salicylate, Butyphenyl methylpropional, Cinnamal, Cinnamyl alcohol, Citral, Citronellol, Coumarin, Eugenol, Farnesol, Geraniol, Hexyl cinnamal, Hydroxycitronnellal, Hydroxyisohexyl 3-cyclohexene carboxaldehyde, Isoeugenol, Limonene, Linalool, Methyl 2-octynoate, Evernia prunastri, Evernia furfuracea.  (source: EU Cosmetics Regulations).

 

CAUTION FOR EXTERNAL USE ONLY. AVIOD CONTACT WITH EYES. TO ENSURE SKIN COMPATIBILITY, TEST PRODUCT ON A SMALL PATCH OF SKIN. IF IRRITATION OCCURS DISCONTINUE USE. KEEP IN A COOL DRY AREA AWAY FROM DIRECT SUNLIGHT.